I despatch all orders as quickly as possible, I don’t want to keep you waiting.
The timescales shown below are typical for items that are in stock, ready to pack and despatch. Any items I “make to order” have completely different timescales, which will be shown in the description and/or discussed with you individually prior to ordering.
UK orders
I use Royal Mail tracked delivery services. Orders are typically despatched on the next working day following receipt of your order.
- Royal Mail Tracked 48: delivery aim 4-5 working days from order – £3.95
- Royal Mail Tracked 24: delivery aim 3-4 working days from order – £4.95
Please note – these timescales are aims, not guarantees.
I do my absolute best to ensure that your order is despatched as quickly as possible and Royal Mail do the same with delivering. Inevitably, there is the odd occasion where a delay can occur. Thankfully, this is very rare and the vast majority of parcels arrive promptly.
For re-assurance, I provide you with your tracking number so you can see your parcel’s progress.
If your order is urgent, please contact me prior to ordering.
Collecting your Order
You’re welcome to come and collect your order from me in Melbourne, Derbyshire. I will wrap your order and put it in a bag (or box if requested) ready for you fetch. I will email you to confirm once your order is ready and give you my address details.
International orders
To EU Countries
Due to recent changes in EU regulations, I’m afraid that I am not currently able to ship to EU countries. I very much hope this changes soon, but for now, you can’t place an order for delivery within the EU. 🙁
To USA
In 2025, the President of the USA imposed a 10% tariff on goods from the UK to the USA.
I’m now able to prepay the tariff on your behalf via Royal Mail so you don’t have to. The relevant tax will be added to your order as part of the shipping cost shown on screen – there should be nothing more for you to pay to receive your order once your parcel arrives in the USA and no delays as it passes through customs.
The price for shipping is based on the delivery location, the size and the weight of your parcel. For the USA, it also includes the relevant tariff charge. See this total in your shopping cart once you have entered your delivery address.
To Other International Destinations
The price for sending goods to your country will be shown in your shopping cart once you have entered your delivery address. Any import taxes vary by country and change over time. I have no control over these fees. So if you’re placing an international order, please do check the current situation with the country receiving goods from the UK before submitting your order – you don’t want any surprises.
Any additional fees generally need to be paid by the parcel recipient before couriers can deliver. Non-payment results in the parcel being returned (or sometimes even destroyed). If this happens I’ll contact you to sort out a resolution, but please note that you would be responsible for any additional costs caused by non-payment.
Tracking
I send all International deliveries via Royal Mail from the UK, who will transfer your parcel to a local courier once routed to your destination country. All items are sent via tracked services – I will send you the tracking reference so that you can see your parcels progress.
If you have any queries on delivery, please do let me know.
Returns
I hope that you will be delighted with your purchase, but there may be occasions where you feel it necessary to make a return. Please contact me first to let me know there’s an issue. You can return your order in its original condition to:
Lucy Ormsby
4 Blackthorn Close
Melbourne
Derbyshire DE73 8LY
United Kingdom
Please do this within 7 days of delivery, having contacted me first. You will be responsible for all items until they have been delivered back to me, so I strongly suggest that you use a tracked/signed delivery option.
If you return an item to me that is faulty or that you didn’t order, or for any other reason which is my fault, I will also cover the cost of the return postage.
Personalised items
Please note that any items made just for you, eg: personalised or bespoke / custom-made to your specific requirements, are non-refundable unless faulty.
Delivery Issues
If an order is returned to me because you have supplied an incorrect or incomplete delivery address, there will be a shipping fee to re-send the parcel again. If you’d prefer a refund then the refund would be for the order value minus actual P&P costs.
If the address error is my mistake, then I will of course re-send without further charge.
If you have any other issues with your order, please do contact me so that we can resolve. I do of course want you to be happy with the delivery of your order.
